Returns & Exchanges

At Stonehouse Olive Oil, we take pride in the quality of our artisanal products and want you to be completely satisfied with your purchase. If your order arrives damaged or does not meet our high standards, please contact us within 14 days of receipt for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief description of the issue or damage.

• 2.
  Provide Documentation

  For items damaged during transit, please include clear photos of the packaging and the product to expedite your claim.

• 3.
  Receive Authorization

  Our team will review your request and provide a return authorization number or confirm your eligibility for a direct replacement.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out your replacement bottles at no additional cost.